Refund and Returns Policy of Upariz
Effective Date: January 3, 2025
At Upariz Car Accessories, we strive to provide high-quality products and ensure customer satisfaction. If you are not completely satisfied with your purchase, our Refund and Returns Policy outlines the process and conditions for returns, exchanges, and refunds.
1. Eligibility for Returns
We accept returns for the following reasons:
Defective or damaged products.
Incorrect items received.
Items that do not meet your expectations.
To be eligible for a return, items must:
Be unused and in the same condition as received.
Include all original packaging and accessories.
Be returned within 30 days of purchase.
2. Non-Returnable Items
The following items cannot be returned:
Custom or personalized products.
Items marked as final sale.
Products that show signs of use or damage by the customer.
3. How to Initiate a Return
To initiate a return, please follow these steps:
Contact our customer service team at info@upariz.com or call 602-281-6791.
Provide your order number and a description of the issue.
Our team will provide return instructions and a shipping label if applicable.
4. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days to the original method of payment.
Partial Refunds: In certain cases, only partial refunds are granted for items that show minor signs of use or damage not caused by the shipping process.
5. Exchanges
We replace items if they are defective or damaged. If you need to exchange a product, contact us at info@upariz.com and send the item to the address provided by our team.
6. Return Shipping Costs
If the return is due to our error (defective or incorrect item), we will cover the shipping costs.
For all other returns, the customer is responsible for shipping fees.
7. Late or Missing Refunds
If you haven’t received your refund after 7 business days:
Check your bank account or credit card statement.
Contact your payment provider as processing times may vary.
If the issue persists, contact us at info@upariz.com.
8. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please notify us immediately. We will arrange for a replacement or refund at no additional cost.
9. Contact Us
For further questions regarding our Refund and Returns Policy, please contact us at:
Email: info@upariz.com
Phone: 602-281-6791
Address: 4023 Griffin Street, Phoenix, Arizona, United States
Thank you for choosing Upariz Car Accessories. Your satisfaction is our priority.